- Can I change the name on a money transfer?
You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.
- What is the Western Union Money Transfer service offered online?
The money transfer service offered online gives consumers and businesses the ability to send money using a Visa® or MasterCard® credit card issued by a Canadian financial institution. Receivers can pick up funds at Agent locations worldwide. Learn more about how to send money online.
- What is the Western Union Money Transfer service offered at Agent locations?
The Western Union Money Transfer service available at Agent locations offers the ability to send money using cash Agent locations worldwide.
- Does Western Union participate in the Verified by Visa® and MasterCard SecureCode® programs?
Yes, we participate in Verified by Visa® and MasterCard SecureCode® to help prevent unauthorized use of cards online. When you click the Submit order button, you may receive a message from your card issuer.
- What is Verified by Visa® and MasterCard SecureCode®?
Verified by Visa® and MasterCard SecureCode® were developed to help prevent unauthorized use of cards online.
These services use personal passwords or identity information to help protect cards against unauthorized use. They are available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A window will automatically appear and your card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.
If you haven't activated Verified by Visa® or MasterCard SecureCode®, your card can still be used online.
- What is the Western Union Money Transfer service offered over the telephone?
The money transfer service offered over the telephone offers the ability to send money using a Visa® or MasterCard® credit card issued by a Canadian financial institution. Call
1-800-235-0000 to speak to a Customer Service representative, who will walk you through the money transfer process.
- Who uses the Western Union Money Transfer service?
Anyone who needs to send or receive money quickly, from people who are supporting friends or relatives living in a foreign country, pleasure travelers, anyone who needs to pay a bill immediately, or business people who need to make fast international remittances.
- Are there any restrictions for the use of the Western Union Money Transfer Internet service?
You cannot use the Western Union Money Transfer Internet service to directly or indirectly fund Internet gambling and/or for any illegal activities including, but not limited to, money laundering, support for terrorist activities, fraudulent sales, solicitations or theft.
- Is it legal to gamble over the Internet or place a sports bet overseas?
Although it may be legal to gamble in the country where the Internet casino or sports betting company is located, it is illegal to place a bet, communicate information or transfer money in connection with a bet, from many places within Canada. Accordingly, Western Union has decided, as a matter of policy, that it will not permit its Internet service to be used, directly or indirectly, in connection with Internet gambling activities.
- What do I need to send money from an Agent location?
Sending money with the Western Union Money Transfer service from an Agent location does not require credit cards, debit cards, bank accounts, memberships or citizenship papers, except that senders may need to furnish identification and/or other information to meet government requirements. Customers receiving money only need a valid form of identification or, in some cases, the answer to a test question provided by the sender.
- How does the Western Union Money Transfer service work from an Agent location?
The sender initiates the transaction by completing a "To Send Money" form and paying the Agent cash to cover the transfer amount plus applicable fees. The Agent immediately processes the transaction.
To pick up the money, the receiver completes a "To Receive Money" form at any Western Union Agent location and provides proper identification or answers a test question. The agent then pays the transfer amount to the receiver.
- What are Western Union Agent locations?
Western Union Agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union. In Canada, Western Union Agents are primarily retail locations - grocery stores, cheque-cashers, mail box centres, drug stores, travel agencies and depots and other retail locations. Outside Canada, agents include well-known financial institutions, post offices, airports, stations, currency exchange offices, travel agencies and other locations.
- How much money can I send from an Agent location?
Using an Agent location, you can send as much money as you'd like, although certain security compliance requirements must be met for amounts exceeding $1,000.00 or to comply with government requirements. If you are sending to the state of Arizona in the United States, you may only send $450 USD per transaction.
- How much money can I send online?
You can send a maximum of $999 CA every three days.
- How are money transfers paid out to individual receivers?
In most cases, money transfers are paid out in cash. However, depending on the amount sent and the location, some money transfers will be paid out by cheque, or in a combination of cash and a cheque. International transactions are usually paid in local currency. Other restrictions may apply.
- What type of credit cards can be used to send a money transfer?
The Western Union Money Transfer service offered online accepts Visa® or MasterCard® credit cards. The money transfer services offered via the telephone accepts payments with Discover®, Visa® or MasterCard® credit cards.
- How can I find out if my money transfer has been paid?
Any time after the money transfer has been sent, you can track your money transfer online. All you need is your name and the Money Transfer Control Number (MTCN) to verify if the money transfer has been paid.
- How can I find out if a money transfer is available for me to pick up?
Select Tracking from the top menu to obtain the status of your money transfer. All you need is the sender's name and the Money Transfer Control Number (MTCN) to determine if the money is available for pick up.
- How do I pick up a money transfer?
You may pick up your money transfer at any Agent location. You will need to complete a "To Receive Money" form with the following information: name, address, amount expected, Money Transfer Control Number (MTCN), as well as the sender's name, telephone number, city and province/territory being sent from. Valid identification is also required. Some restrictions and other requirements may apply.
Find out more about how to pick up a money transfer.
- What is considered valid identification to pick up a money transfer?
A driver’s licence or current passport is required. In Quebec, a provincial health card issued in Quebec also may be used. Identification requirements may be different if the money is picked up outside Canada.
- During what hours is the service available?
The service is available online 24 hours a day, 365 days a year. Each Western Union Agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock. You can find an Agent location online that will be open when you want to use it. The Western Union Money Transfer Service is also available 24 hours a day, 365 days a year over the telephone. Simply call 1-800-235-0000 to speak with our Customer Service representatives.
- How do I find a Western Union Agent location?